As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Join the 268 people who've already contributed. Your experience matters. Complaining to TruGym is difficult. AVOID LIKE THE PLAGUE. The number for the centre was not being answered, neither were emails. Find out how we combat fake reviews. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Having booked online, I would have expected an email letting me know. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Friendly staff always happy to help. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. This year I registered again with a different email address. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Date of experience: 10 November 2022. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Management ineffective and ambivalent. the recent cctv cameras introduction is also not only bothering me but most of us who cover. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Literally just paid for a day pass as the website said they were still open at stevenage. Pool full of screaming kids. The company needs shutting down. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Management ineffective and ambivalent. Join the 248 people who've already contributed. You can never get a response from customer service. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Stockton On Tees - AVOID!! It goes against our guidelines to offer incentives for reviews. Join the 263 people who've already contributed. The gym did not respond to my complaint. I find the booking system for classes difficult to work out which is why I havent booked any yet. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. The most important rule in providing excellent customer service is to be friendly. For the price per month, this is a great gym, it has everything u need and more. Stockton On Tees - AVOID!! I've had an amazing time going to this gym. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. not enough space for stretching n exercise. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. | Read 261-266 Reviews out of 266 Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Fantastic facilities. Not sit there and eat cakes.Ridicules customer service overall. We also ensure all reviews are published without moderation. The timings of the place are good too accommodate all women there. I choose at this time to cancel our memberships and truGym continued to take money from my account. We also ensure all reviews are published without moderation. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. They definitely must have known about the closure. Im going to have To cancel direct debit. I was asked if Id like to suspend or cancel my membership. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Absolutely the poorest new customer relationships ever!! Absolutely shocking customer service. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. I DO NOT RECOMMEND. Pay a little bit more and go somewhere decent ! | Read 241-259 Reviews out of 259. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. It was ideal as there is a Friday class at 5:30. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The gym had closed down suddenly in November 2021 and hasn't provided a refund. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The management are useless and very unfriendly. False advertising! Join the 242 people who've already contributed. Anyone can write a Trustpilot review. Dont join the gym. In the meantime, they have been taking money out of my account. Its hard to believe this is actually a trading company (for now!). Avoid. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Good luck TruGym you are going to need it! I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. townhomes for rent in pg county. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Gym is always clean and range of machines is good. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. !What a disgrace. Our gyms come with either a sauna or steam room (some have both!) This gym offers friendly staff with excellent personal trainers. We use dedicated people and clever technology to safeguard our platform. Any attempt to contact head office is ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However I have a major issue with the classes that are run as well as the management of the club. For businesses Categories Blog. 2023 Trustpilot, Inc. All rights reserved. Trugym Chathamarrrgh!!! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Companies can ask for reviews via automatic invitations. No warning, no contact via letter or email. This review is on the company and not the local gym. Absolutely flabbergasted of the audacity and attitude she had with me. I paid for a year membership and at that point had several months left. This company doesnt care about its members, its purely about money for these people. Staff on the phone where rude and abrupt and not helpful at all. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. They definitely make it difficult to contact them through their website. Companies can ask for reviews via automatic invitations. They now refuse to refund monies taken. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Your experience matters. A positive and social environment to train and meet people. This company doesnt care about its members, its purely about money for these people. I'm now in the process of seeking legal advice and so far it's looking positive. Verification can help ensure real people write reviews about real companies. Good luck TruGym you are going to need it! We'll then contact Harlands on your behalf to get this resolved. Companies can ask for reviews via automatic invitations. The gym in Luton in Parkstreet are forever changing staff . How many stars would you give TruGym? Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Absolute disgrace of a place rude obese staff. I choose at this time to cancel our memberships and truGym continued to take money from my account. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Bring back Les Mills Body Combat please! Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Companies can ask for reviews via automatic invitations. Other that that-a good gym. | Read 101-120 Reviews out of 258 If this has not happened, then please email [email protected] with your name, club and a brief explanation, together with evidence of the transaction dates being different. Bit apprehensive being a female in my 50s. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Huddersfield gym- horrible service, old gym equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. This gym is great! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . beyond me , they have sullied their name. I go to the gym because its an only female gym, however its extremly dirty. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . I am still waiting for a refund and the information about the instructors.. If you like swimming, prepare to be hugely disappointed! Still waiting on a response to my request for a refund. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! the gym is very clean, the staff are very friendly and always up for a laugh! 2023 Trustpilot A/S. In reality this was my experience. We use an external company to collect, manage and process direct debit payments. From my experience and many others on the web they dont respond. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Fuming to be honest. The floor is never cleaned properly and the water dispenser has mild on it. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. We also ensure all reviews are published without moderation.