Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. I purchased a car from here 2 DAYS ago! i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. Good. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. There I was told that car needed a new engine! We purchased a car from MERLEX 2 Weeks ago! Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. I submitted an application to police. Overview Reviews (235) Inventory (150) Merlex auto group is top tier! Very informative. Merlex Auto Group. Will never give them my money. 1 mile away. DocketService/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. Off course Nothing! I continued to call, he would not respond yet he was completely available prior to selling the car. I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. Called in. Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. Don't waste your time! Corporate Advocacy Program: How to repair your business reputation. Who is ED Magedson - Founder, Ripoff Report. Fast service. 1105 N Glebe Rd Arlington, VA 22201. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. Also I defined that in 2017, the car was involved in an accident. Dont trust this dealer! The case status is Other. 1105 N Glebe Road, Arlington, VA 22201. Directions I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. Who's crazy enough to start this website? Was sold a car with a bad engine! ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. :$6K . I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent. Ally bank gave me the reference number. They assured me that they would rectify any issues and disappear when time to do so! the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". Dealt with Jason and Walter. Easy, done. 5. We offer: The cherry on top is the wash and detail they provide as you are preparing your paper work. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. THIS IS FRAUD! Upon arriving at the dealership, the scene was a little chaotic and unorganized. Communicates outside of dealer hours!! Merlex Auto Group's phone number is (703) 685-9312 What is Merlex Auto Group's official website? Visit Dealer Website. At home, I took the Purchase Documents set from the yellow envelope and define that: 1. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! The manager of Ally financial said that I should pay, otherwise they will apply a late fee. we have that vehicle on the lot and come and talk to Jessie. My owners would have either fired him or fired me for not firing him the way he acted on the phone. Copyright 1997-2023 Ripoff Report. Making you a happy customer is not their goal!! Car dealership. Be kind to yourself and spend your hard earned money elsewhere. That following morning, the diagnostic was done and Ray no longer picked up his phone, instead of answering, he constantly sent me to voicemail! Of course they should have been but in the final analysis, it's up to YOU to use common sense and be a smart consumer. There are no page 1 and page 2 of the Buyer Contract. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A dealership's rating is based on all of their reviews, with more weight given to recent reviews. 1 mile away. We're all concerned about COVID-19. Choose a car and the dealer will bring it to you for a no-obligation test drive. There is a very scary word "balloon on the 3-rd page of the Buyer Contract. Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . I have text messages as proof!! All rights reserved. No problem I was told. Bully there way in and steal your home. 1492 customer reviews of Merlex Auto Group. Domain Created. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. This report was posted on Ripoff Report on 06/05/2018 11:08 AM and is a permanent record located here: I had told them that I was interested in one car and my daughter was interested in another. Learn more about Birdeye, Trust Economy: Why Google and Birdeye Are Against Review Gating. It looked brand new being a used car and all of the customer service reps handled me very well. Copyright 1997-2023 Ripoff Report. Sales. He was very knowledgeable, thorough, kind, and most importantly very honest. You never know. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I decided to go back and read some of the reviews more closely. Some of the employees are rude and not helpful. Call Today +971 2 4440458 Al-Muror Road, Behind Al-Mushrif Mall, Abu dhabi Finally, one place to get all the court documents we need. We were going to drive 2 hours together to see them. Completely Shady, especially Ray the owner. which was weird because I dropped of the car. The car I made an appointment to see and drove 90 minutes for was not on the lot. The sals person was nice but this dealership runs some kind of scam. Error in sending request, please try again. Compare pay for popular roles and read about the team's work-life balance. Employer est. Well guide you through the process. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. they are not trustworthy! I asked both of them for a copy of a window sticker or a list of the option packages since no packages were listed. She indicated she would get with him to check the status. They did not have the car I requested online available. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. RUN. Start the purchase online and the dealer will deliver the car and the paperwork to you. Called/ texted Merlex to inform them and see what they can do. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! Upon finding out, I went to their mechanic to retrieve the car i put money down for 2 weeks ago. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Verify to immediately update business information, respond to reviews, and more! He spent 75% of the time i was there with me. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. So now Im paying for car thats just parked! apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF! And of course, they tried to up sale me another auto on the lot. You will be sorry. its only been two weeks and he has proof he put down what you asked for.". Can be upwards of $3000.00 On top of vehicle cost. Caution!! Very responsive!! At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. This rating includes all dealership reviews, with more weight given to recent reviews. Search consumer complaints, reviews and information about merlex-auto-group. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. Reviews. The following day I sent additional information pertaining to the sale via text message before they opened. Otherwise they will come to my home and make to me bad. Estimated amount consumers saved since 1997: $15,590,010,907. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. who took it far and beyond to make sure I left satisfied. He couldn't talk then so I got a return call 5 or 6 hours later. All rights reserved. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. I visited dealership MerlexAutoGroup. Merlex Auto Group Dealer committed a fraudulent deal selling me a car. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. International Association of Better Business Bureaus. Come Jan2022 job reopened so I started to use car frequently. Case Details Parties Dockets. I Talked with a sales person who handed me the set of keys and walked away. Copyright 1997-2023, Ripoff Report. How those businesses take care of those complaints is what separates good businesses from the rest. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! There is no any information about this second line of financing. 1. if you can, stay away from these frauds! The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. After i emailed and showed proof of what was going on, The VA police gave me 4-5 VA agency numbers to quickly start an investigation have them looked into! Get the inside scoop on jobs, salaries, top office locations, and CEO insights. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. They told us the car was on the lot, but upon arrival, the car was no longer at their location. Consumers love to do business with someone that can admit mistakes and state how they made improvements. As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Gave me numbers on the phone. I will never ever go back to Merlex Auto group. NEVER!!! If I could give this business zero starts, I would. Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! (I was looking for financing for my daughter, starting April 1, when she starts her new job). 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. For more specific results for "merlex-auto-group". Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. I get it that they have a number in mind but the market is going against them v-a-v value.they should seriously entertain "low ball" offers. co workers were fun and easy to get along with. Walter gave me the discount I needed to secure the purchase. After that call, employee Sid gave me Bill of Sale. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. In the original write up they said that the car ran perfectly. Blame yourself! West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Purchased 2015 ******** **** ***** July13 2020 during COVID. They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. Arrived about 15 minutes late - traffic - but called again 12:45 to warn I'd hit some traffic. And the best part of all, documents in their CrowdSourced Library are FREE. Corporate Advocacy Business Remediation and Customer Satisfaction Program. There is no any information about the financing by Pentagon Credit Union. He knew nothing about the car so i should have known he knew nothing about anything else either. Beware! 1105 N Glebe Rd, Arlington, Virginia 22201. Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. Wasted a trip out to Arlington. Consumers want to see how a business took care of business. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. We inform our customers with the most accurate information we have at the time. Copyright 1997-2023, Ripoff Report. I returned home by my car. United States. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. Ripoff Report has an exclusive license to this report. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. I said I want to return car. Call no one call you back but before I bought car everybody from there company blowing my phone up. They outsource all of their work to Philippines who do not know the basics of the English language. Advertisers above have met our He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. They definitely give you the star treatment here! He replied "just let me know what the issue is and my mechanic will take care of it." Sales: (703) 685-9312. Who's crazy enough to start this website? Now please pay attention to this the fraudulent actions kick in!! Website. Was told I signed sold as is and that I didnt purchase warranty. BBB reports on known marketplace practices. He told me yes! YOU HAVE BEEN WARNED! I was told the truck "was in the shop" to get a sun roof motor replaced. Established in 2014. Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? #1 Luxury Auto Dealer in the Washington, DC Area! Has your experience with this business or person been good? BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. Arlington, VA 22201. ), Service/Process; Person Served: SETAYESH INC; Process Type: Warrant In Debt; Plaintiff: PIERRE, ROODY. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. Specialties: High End Used Car Sales. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. flexible hours. I contacted Capital One to look into this loan! !! (703) 214-3598. They detailed my car, filled up my tank, and gave me the best experience Ive ever gotten from a dealership. Hiding negative complaints is only a Band-Aid. Wondering if a report is missing? Job closed due to COVID so I hardly drove car after that fixed! learned a lot about cars. Write a review. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. I left with a Mercedes certified vehicle that has all of the bells & whistles. Directions. It may not be copied without the written permission of Ripoff Report. Merlex gave me a great experience. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. (703) 214-3598. I had a wonderful experience purchasing my used vehicle. They said that everything was already discussed and I should just sign what was discussed. Confirmed my appointment a bit before noon. Sales: (703) 685-9312. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? Find out what works well at Merlex Auto Group from the people who know best. "Mike" told me that they no longer wanted to do business with me. Thank you for bringing this to our attention. UniCourt uses cookies to improve your online experience, for more information please see our Privacy Policy. BEAUTIFUL CAR WITH LOW MILES! 4. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. Great selection of cars they play extremely fair and honest and they get you the best loan possible out there Walter gave me the best experience with buying my first car. For important participation details and mileage limitations, please ask your dealer. Those sold cars are still being advertised. Consumers want to see how a business took care of business. All rights reserved. Easy Apply. 192 were here. Merlex Auto Group Sales Position. It was not discussed. Monday. As the possibility for human data entry error exists, we apologize for such errors in advance and disclaim any liability for inaccurate information on these pages made as a result of typographical and/or unintentional mistakes and errors.

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