Verification can help ensure real people write reviews about real companies. To read more about Covid-19 please visit our dedicated page here. is cancelled or postponed by the provider. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Still waiting for my refund 6 months. Cannot add tickets to wallet. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. What can I do if my tickets are lost, damaged or stolen? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. (Receipt required for Doctors note refund up to 50 or equivalent). I couldn't return to where I was, no progress, the booking system repeated itself, etc. Why is the price displayed on my ticket different to what I paid? Any temporary relocation for work must be for a period of at least 3 months. failed the examination previously and had to re-sit. The best person in the world. They stole my money too. I will never purchase anything with you again. Are Refundable tickets available through Ticketek Marketplace? to then often have to go to their desk at the venue to follow up the issues. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App means the unforeseen change of the date of an examination that. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Finally got an answer from them when I contacted fair trading to help. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is such scummy conduct. Seven tries before I finally got my second choice of seats. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Suncorp Stadium If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Any translation of this document from English is for assistance and information only. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. etc.WHERE IS THE ACCOUNTABILITY? Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Automatic Refunds Check to see if they have an online lodge system. Never ever again. Forcing people to own smart phones is not giving people choice and freedom. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. ProductReview.com.au has affiliate partnerships. :(, tails, they sent an email saying they has processed the refund. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Can I purchase multiple orders in one transaction? To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. An incident number or report from the Police or relevant traffic authority. But the thing is, they didn't. Basically, because they're the only game in town, and they can do whatever they fucking like. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Travelling can be a huge expense, which is why its normal to try to score savings when you can. means cancellation or significant delay of flight(s) which. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Please also read the General Conditions of Refund. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets A police report confirming details of the theft. ?DO NOT BUY TICKETS FROM TICKETEK! I'd be interested whether this is something the ACCC would be interested in. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Any vehicleYouplan to use during theBooking. Is it cheaper to book online or through a travel agent? Ticketek Australia you're a pathetic poor excuse for a company. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Where You are the business owner or registered Director, or a member of Your family is. If enough people do it they'll be investigated. We/Us/Our We are the Booking agent with whom You made the Booking. It's about $1500 and I have no idea what to do next. Sell tickets directly from your Ticketek Account. Sell tickets directly from your Ticketek Account. Was given tickets for Ed Sheeran concert as a gift. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I have contacted your Customer Service team but have not received a response. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. What happens to my money when I buy a ticket? They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Attendance at business meetings and business travel. A police report or crime number to confirm the theft(Self-declaration not accepted). I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Easy as. Refunds & Exchanges Follow New articles New articles and comments. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Poor service really. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. It's the result of a monopoly. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Attend participate in, take part in, use, or be present at. Almost 90 days and still waiting for my refund back. Please comply with any stated ticket limit for this event. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I paid the additional cost in checkout for refundable tickets. Requesting a Refund. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Where documents can be replaced in advance of theBookingor on the day. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Immediate household persons living together at the same permanent address. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Confirmation that the document cannot be replaced in time for the Booking. How will I receive my tickets? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Conditions that are unpredictable and the event is more than two months in the future. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I've bumped the ticket by responding as recently as January 2023. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. A copy of the notice of failure or disruption of the public transport. Travel insurance and COVID-19: what you need to know. The office was just as bad as the ticket fees would have you believe. What the hell is that? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Immediate household persons living together at the same permanent address. Can never get a refund on tickets and/or speak to someone within Ticketek. Where the examination is being provided by a commercial business (not by an educational board). Buy guaranteed tickets for sold out events at a fair price. Share. This is not an insurance policy. In event of a Refund Application the English language version shall be the basis of settlement. I find the app difficult to navigate. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! IfYoudid not make reasonable alternative arrangements to Attend theBooking. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Their customer service to follow up and right the problems is poor. Presented by: How totally useless. Companies can ask for reviews via automatic invitations. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Send them an inquiry many times and they are not answering! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Safe, Fast and Verified Why is this company even allowed to operate?????? They rapidly charged my credit card, then didn't provide the tickets. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). As it got closer to Christmas I started to worry, as they were to be presents. No way to recover tickets. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I tried calling, emailing before the show, had I had a response we would have made the show. Where You have not been physically examined by a Doctor prior to the date of the Booking. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Just fake a doctors note, cant imagine they review them too carefully. Then I looked on Trustpilot at their reviews and really started to worry! I recognise the terms of service were available, but nobody reads those. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The phone message also contradicts itself. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I There is no phone number, only an email which does not get answered. I will NEVER buy tickets from this company again! Zero stars, uselessly run, waste of a time company. Doctor A qualified medical practitioner registered and licensed with a recognised professional body.

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