document.write ('&cb=' + m3_r); If the buyer is responsible, choose your return address from the dropdown menu. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. See Evidence of successful delivery to the authenticator below. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Should I wait for the seller to contact me? Select the percent you want to deduct from the refund amount. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? No returns sellers can't "refuse" a SNAD. Read our most popular questions and answers about handling return requests from your buyers. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. if (document.context) document.write ("&context=" + escape(document.context)); if (!document.MAX_used) document.MAX_used = ','; New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Most sellers don't understand this. If I accept it, I can still require a return of the item & always do. This is the loophole. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. See the table below for guidance on issuing a partial refund. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Read theSeller protections policyto find out how to qualify to issue partial refunds. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. The buyer claims the item is not compatible with his mobile phone. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Start a return. Tip In some cases, eBay may automatically accept the return on the seller's behalf. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Accept the return:The buyer will send the item back to you for a full refund. I recently sold a dji osmo mobile on eBay, I specified no returns. 04-18-2022 If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You are not alone. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. Extortion is now excusable as long as buyer mails you back anything including a brick. Whether you need to accept the return depends on their reason for opening the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. We've outlined yourresponse options below. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You need to call ebay. Buyers can find estimated delivery information in their Purchase history. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. As you may already know or will find out after watching this video that it simply doesnt matter. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. eBay Money Back Guarantee programs on international eBay sites. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Returns related questions? You can see it on the listing if it qualifies. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Help for buyers and sellers. No support for sellers in these cases. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. am I required to pay for shipping? If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Sorry if these are easy answers, I've never done this before! If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. You are not allowed now to dispute a not as described return. Select the applicable selling categories. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. I received two return requests this evening. You can also use this option if you want to offer to let them exchange the item. The buyer returned the item used or damaged. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. document.write ("'><\/scr"+"ipt>"); Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. View basket for details. The seller is required to respond and honor their returns policy. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. What in the actully insanity is this? Ebay has a 30 day money back guarantee that is available on most all items sold here. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. ("free returns" or "buyer pays"). I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. What if any recourse do I have in this situation. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Select your reason for the return. As you may already know or will find out after watching this . This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. var m3_u = (location.protocol=='https:'? If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. As a no returns seller, I still get the option to accept a SNAD. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. This can be useful when the buyer isn't completely satisfied with their purchase. document.write ('&cb=' + m3_r); However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. I originally shipped the item via FedEx because it's cheaper for heavier items. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can also open your Returns dashboard and select View return details from beside the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. You are the seller. For most purchases, buyers are refunded to their original payment method. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Classic Ebay sneak move. Need to report a problem or not sure about the next steps? Tip You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. i probably get osmo pocket instead." Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. document.write (document.charset ? Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. I quit selling on EBay for this reason. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. I report him immediately and call CSR. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Whats the point of offering sellers the option of not taking returns. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. The seller claims the item is not compatible with his mobile device. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. You can also find more information in our full article below. The authenticator's address will be provided to the seller in the Order details.

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